Loading Smart Bill Switch…

Switching to Utility Warehouse: Eligibility & Application Guide

This Utility Warehouse-specific guide explains its energy, broadband and mobile service options, multi-service eligibility, personalised quotes and application expectations.

Your Utility Warehouse application journey

  1. Choose whether to explore UW energy only or eligible UW broadband and mobile services too.
  2. Check service eligibility and availability for your postcode.
  3. Review your personalised UW quote, including unit rates, standing charges, contract terms and service mix.
  4. Complete the UW application and keep the confirmation for each service requested.
  5. Follow the UW confirmation messages because energy, broadband and mobile can have different start or transfer dates.

UW multi-service eligibility

You can apply for UW energy on its own. Fixed Saver requires UW energy plus at least one other eligible UW home service. Check your personalised quote for current pricing, availability and terms.

Frequently asked questions

Can I join Utility Warehouse with energy only?

Yes. You can apply for UW energy on its own. The tariff and pricing available to an energy-only customer can differ from the offers available when eligible services are bundled, so check your personalised quote.

What services can I combine with UW energy?

UW offers energy alongside eligible broadband and mobile services. Availability, service choice and pricing depend on your address, existing contracts and the current UW offer. Your quote should show the services and terms you are applying for.

Who can access the UW Fixed Saver tariff?

Fixed Saver is a multi-service offer. You need UW energy plus at least one other eligible UW home service to qualify. Check the current offer terms and your personalised quote before applying, as eligibility can change.

What do I need for a Utility Warehouse quote?

Have your postcode, current energy usage or a recent bill, contact details and the services you want to consider ready.

What happens after I submit a UW application?

UW will confirm the services you have requested, any information it still needs and the relevant start or transfer dates. Energy, broadband and mobile can have different processes, so read each confirmation carefully.

Can I move broadband or mobile to UW at the same time?

You can ask to include eligible UW broadband or mobile services in your application. Broadband depends on availability at your address; a mobile number transfer may require a PAC from your current provider.